MountoFarm Refund & Return Policy – 100% Satisfaction Guaranteed
At Mounto Farm, we take pride in providing 100% organic, sun-dried Shilajit of the highest quality. Customer satisfaction is our priority, and we strive to ensure that every product meets your expectations. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
We offer refunds under the following conditions:
The product received is defective or damaged during shipping.
The wrong product was delivered.
The product is expired upon delivery.
The product does not match the description provided on our website.
Refund requests that do not fall under these categories may not be accepted.
2. Refund Request Process
To initiate a refund, please follow these steps:
Contact Us: Email us mountofarm@gmail.com or call our customer support at +9 314 5115586 within 7 days of receiving your order.
Provide Details: Include your order number, a clear description of the issue, and photographic evidence (if applicable) showing the defect or damage.
Return the Product: If required, return the product in its original packaging, unused, and in the same condition as received. Customers are responsible for return shipping costs unless the return is due to our mistake.
Refund Approval: Once we receive and inspect the returned product, we will notify you of the refund approval status within 5-7 business days.
3. Refund Method
Approved refunds will be processed through the original payment method used during purchase.
It may take 7-14 business days for the refund to reflect in your account, depending on your payment provider.
4. Non-Refundable Items
We do not accept refund requests for the following:
Products that have been opened, used, or tampered with.
Orders placed by mistake without immediate cancellation.
Products that were purchased on sale or as part of a promotional offer.
Delayed deliveries due to unforeseen shipping disruptions beyond our control.
5. Order Cancellations
Orders can only be canceled within 24 hours of placing them. Once the order is processed for shipping, it cannot be canceled.
To cancel an order, contact us at [Insert Email] with your order details.
6. Exchange Policy
Instead of a refund, customers may opt for an exchange if the received product is damaged or incorrect.
Exchanges follow the same process as refunds and require photographic proof of the issue.
7. Contact Us
If you have any questions or concerns regarding our refund policy, feel free to reach out to us:
Email: mountofarm@gmail.com
Phone: +92 314 5115586
Address: 3rd floor, Koreash Plaza near Paris Shopping Mall, PWD Islamabad
We appreciate your trust in Mounto Farm and are committed to ensuring a smooth and satisfactory shopping experience for all our customers.